Customer Service Representative - State Farm Agent Team Member
Full Time • Bay Shore, NY
ROLE DESCRIPTION:
As a part time Customer Service Representative with the Douglas Cortez State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service full time 40 hours a week.
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving, attention to details, strong organizational skills and ability to multi-task
- Bilingual Spanish a MUST
- Property & Casualty Licensed preferred or must obtain within 45 days from hire date.
BENEFITS:
- Hourly pay
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
- Monday through Friday no weekends.
Compensation: $35,000.00 - $38,000.00 per year
We're Hiring!
We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Douglas Cortez - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Bay Shore, NY.
- We have 30 years years of combined insurance experience in our office.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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